Frequently Asked Questions

How do I return or exchange an item?

  • Visit our returns center
  • Enter your order number and email address to start
  • Follow the instructions and select the items you want to return
  • Once your request is approved, you will get a confirmation email with shipping guidelines

What items can be returned? 

  • Purchases made within 30 days
  • Items in unused and resellable condition
  • Items in the original packaging with all the tags intact

What items are non-refundable? 

  • Sale items
  • Items that have been used and/or washed
  • Items that have been shipped International (including Canada)
  • Shipping costs are non-refundable.

The item I received is damaged!
If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

  • Refund to the original payment method
  • Refund to store credit
  • Shipping costs are non-refundable.

How does shipping work?
For details on our domestic and international Shipping Policy, please click here.

How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request here.

How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...
If you have any queries regarding return or refund, reach out to us at