Returns/Exchanges

Returns/Exchanges

You may exchange or return unused items in new condition within 30 days of purchase. Please be aware that clearance items are not returnable. Items must have original tags and be in their correct packaging due to hygiene.

  • Items that have been laundered or altered are not available for return or exchange.
  • Items must be completely free of pet hair and fragrance.
  • All shipping for returns/exchanges within the US is on us (FREE!).
  • Clearance item sales are FINAL. No returns or exchanges.
  • Please allow 1-3 days for your return to be processed or an exchange to be mailed. 

International Returns/Exchanges
International orders (including Canada) are final sales and returns or exchanges will not be accepted, unless prior arrangements have been made.


If you have any questions or concerns, please contact us. We love to help!

For a full FAQ sheet, please click here.